Return and exchange

For returns and exchanges, please contact us at one of the following addresses:


Email: goldenhaer.sa@hotmail.com


Call or WhatsApp: +966556771520


  • Return and exchange policy:


  • The product purchased does not match the specifications of the product displayed on the Golden Hair website.
  • There is a manufacturing defect in the product.
  • The product to be returned must be unused and in its original factory condition with all its accessories and inside its original packaging and has not been opened.
  • In the event that you received a wrong product or different from the specifications displayed on the website (Golden Hair), the packaging should not be damaged or used, and you must preserve it, and if you open or there is any damage to the packaging, we have the right not to return it or replace it with the correct product you requested.
  • In the event that the products to be returned are used or damaged in their packaging, the right to exchange and return will be cancelled.
  • The process of returning the amount by Golden Hair website takes from 3 to 5 working days from the date of arrival of the product to our warehouse.
  • The refund process will start as soon as the process of returning the products to the warehouse of the Golden Hair website is confirmed.
  • The shipping fee you paid when the order was shipped will not be refunded.
  • The product can be replaced within 3 days from the date of receiving the order.
  • The product can be returned within one day from the date of receiving the order




If for any reason you are not satisfied with our buying experience, please contact the online store customer care team at 0556771520

Or send a WhatsApp message to the number: 0556771520

Or contact us via e-mail: goldenhaer.sa@hotmail.com